Comments on: Zagg’s Invisible (Problem-filled) Shield

By: HUTCH

HUTCH — Sun, 29 Mar 2009 03:30:39 +0000

I had an invishield on my 3g about 2 months ago… installation wasn’t easy, and I had a number of bubbles once installed. After a couple days of normal usage, the bubbles worked themselves out. Other than non-stick issues around the corners, I was completely satisfied.

About 2 weeks ago my iphone lcd just ceased functioning. Luckily it was under warranty and was replaced. Zagg also sent out a replacement.

While I’m not looking forward to installing another shield, I was overall very satisfied with it’s performance, and customer service was very responsive.

By: Loren

Loren — Fri, 20 Mar 2009 06:23:05 +0000

r8yjr,
I had the same problem with my first attempt and I would expect them to send you a new one. My second Invisibleshield on my iPod Touch has started to peel up on the corners and I’m thinking about a third redo.

By: r8yjr

r8yjr — Fri, 20 Mar 2009 00:02:43 +0000

Well it has been exactly one wk since i applied my invisishield to my htc diamond. It works good, but it is pretty nasty looking. Most of the bubbles never came out and the edges are extra sticky and sticking up. Would that be something that would allow me to have a second one for a retry?

By: John Giann

John Giann — Mon, 23 Feb 2009 22:46:32 +0000

Guys perhaps i am lucky but this thing worked fine with me right from the start.
I just want to thank zagg’s customer service. Since i live in greece the parcel took some days to reach my address not to mention that i was stupid enough to request a regular mail as shipping method.
the guys actually were about to send me another set of their product although it wasnt their fault. I advised them that i finally received my original order but my good impressions cannot be forgotten. Thank you Zagg. eerr ..and no i didnt get paid to write all this stuff.

By: evangelist@zagg.com

evangelist@zagg.com — Thu, 19 Feb 2009 17:00:49 +0000

As you can see in the posts above by unclemantis or if you go to the link posted, you will notice that there are 15 resolved complaints and one that is not resolved yet. We take care of our customers. The free shipping option that we offer states that it takes 1-2 weeks to be delivered. We just received confirmation that the package was delivered on business day 13. We also reshipped the item after having heard it was never received and upgraded the shipping to take care of him. That package takes 2-6 business days and should be arriving within that time frame. If there are any concerns about shipping procedures or packages not arriving, please contact our customer service department and they will do what they can to take care of you. We really do pride ourselves on customer service. The contact information is below.

Phone: (800) 700-ZAGG
email: questions@zagg.com

By: unclemantis

unclemantis — Wed, 18 Feb 2009 10:54:51 +0000

It is 5:52AM and it JUST left SLC a few hours ago. And look at this. It will get here on the 24th! Nice of them to express ship it with Next day or something!

Tracking Number: 1Z 8X4 271 03 0313 381 6
Type: Package
Status: In Transit – On Time
Scheduled Delivery: 02/24/2009
Shipped To: PAWTUCKET, RI, US
Shipped/Billed On: 02/17/2009
Service: GROUND
Weight: 1.00 Lb

By: unclemantis

unclemantis — Tue, 17 Feb 2009 20:44:19 +0000

More information.

Yes I am upset.

These complaints concerned :
1 regarding Billing or Collection Issues

1 - Failure to correct billing errors
3 regarding Delivery Issues

1 - Late delivery of products
2 - Non-delivery of products
3 regarding Guarantee or Warranty Issues

1 - Failure to honor money-back guarantees
1 - Failure to honor service under the terms of warranties
1 - Failure to provide promised written warranty or guarantee
4 regarding Product Issues

3 - Defective, damaged, or incorrect product received
1 - None of the Above – Product Quality Complaint Issue
5 regarding Refund or Exchange Issues

2 - Failure to honor promised refunds, exchanges, or credit
1 - Failure to honor refund, exchange or credit policies
2 - None of the Above – Refund or Exchange Complaint Issue

These complaints were closed as:
15 Resolved

10 - Company resolved

the complaint issues. The consumer acknowledged acceptance to BBB.
5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 Unresolved

1 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

By: unclemantis

unclemantis — Tue, 17 Feb 2009 20:42:26 +0000

Click on the VISIT MY WEBSITE link to the left of this and above the date! Zagg has a record with the BBB!

These complaints concerned :
1 regarding Billing or Collection Issues

3 regarding Delivery Issues

3 regarding Guarantee or Warranty Issues

4 regarding Product Issues

5 regarding Refund or Exchange Issues

These complaints were closed as:
15 Resolved

1 Unresolved

By: unclemantis

unclemantis — Tue, 17 Feb 2009 20:40:56 +0000

http://www.bbb.org/utah/business-reviews/electrolysis-equipment-and-supplies/zagg-incorporated-in-salt-lake-city-ut-22014848

By: unclemantis

unclemantis — Tue, 17 Feb 2009 20:40:20 +0000

Well look at this! I really should have checked the BBB before I made a purchase!

http://www.bbb.org/utah/business-reviews/electrolysis-equipment-and-supplies/zagg-incorporated-in-salt-lake-city-ut-22014848